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Hire a Freelance Technical Support Specialist
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Post Technical Support project

Hire a Freelance Technical Support Specialist

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Post Technical Support project
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Mark C.

Mark C.

Philippines
$15/hr
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ADMIN/VA I work as a full-time VA working with different CEOs, COOs, and other Executives (also with middle and lower management) from different parts of the world like the US, UK, London, France, Canada, Singapore, etc. helping them out with any administrative and personal tasks. I have experience with any team management platform such as Airtable, Asana, ClickUp, etc., and utilize Google Office and Suites such as Google Drive. E-COMMERCE I have extensive experience as an eCommerce (operations, VA, customer service, social media, etc) and/or Dropshipping Assistant with Shopify, Etsy experience that has a DSers (formerly Oberlo), Spocket, and CJDropshipping as vendors. Please Google: Consumers Distributing (Canada), Vintgear, RyanNRiley, ThriveBlue, and The Smart Bike Lights as examples. Aside from the product upload from AliExpress using Oberlo and/or CJDropshipping to/from their Shopify store, I also handled their Facebook Pages messages and comments, and emails for me to answer any questions, inquiries, post-sales, etc. CUSTOMER SERVICE I am your Customer Support Specialist, Technical and Chat Support, Cold Caller/Appointment Setter, via phone, auto-dialer, email, CRM, social media, etc. to perform the duties and responsibilities you mentioned and know of the platforms, software, programs, and apps that we can use. Helping customers and making them loyal to us is my priority. PERSONAL Outside freelancing, I am a computer technician that troubleshoots and fix broken computer and laptops (also remotely via TeamViewer) and also (physically) format and installs operating systems for Windows, Android, and iOS not to mention the programs you will need to install on each device such as anti-virus and Microsoft Office as the basic essential programs. PERSONAL Outside freelancing, I am a computer technician that troubleshoots and fix broken computer and laptops (also remotely via TeamViewer) and also (physically) format and installs operating systems.
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Jeff mark M.

Jeff mark M.

N/A
Philippines
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With over 10 years experience in the BPO industry. I worked clients like Wish, Xbox, Cisco, AT&T and more. I am a results-oriented individual with a passion in helping people.
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Christian G.

Christian G.

N/A
United Arab Emirates
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I'm here to help you and your business by me taking care of the smaller tasks so you can focus more on delivering bigger things to your customers. • Customer Support • Product Support and Inquiry • Email Management • Chat Support • Administration • Internet Research • Schedule Management • Content/Creative Writing (newbie) • Basic Photography and Editing I would love to hear from you first before placing your bid so we can discuss your required work. Looking forward to working with you soon!
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Slađana V.

Slađana V.

N/A
Serbia
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Internet-based Market Research Assistant Hello! I am an Internet-based Market Research Assistant aiming to support firms and individuals to gather, organize, and use needed information for making decisions faster and easier as well as for growing business. During my freelance work, I have done internet-based market research throughout the industries all over the world including competition, statistical data, regulations in countries/unions, how companies in a certain business field market themselves, documents published by scientists on certain technologies, have made lists with the companies in different business areas, and much more. It has saved the time of my clients and has allowed them to use the information for business development, get ready for the meetings, make informed decisions, and do it easier and faster. I have owned a small business (service) for 1 year. The research was a key thing to do on many points. Among others, I have researched potential clients and opportunities for business growth and have found hotels in Belgrade without a spa as a great to make a business partnership. It has been very successful and has resulted in a profit increase. I have worked in telecommunications (Telenor Serbia with revenue of €394.49 million in 2017) for 8 years (4 years in the position of Expert team officer (Technical support 2nd line of 3), 3 years in the position of GPRS support officer (Technical support 1st line)) and 1 year in the position of Call Center Representative). My work experience for small businesses and the corporation, different job positions in various industries, and insights from the job positions of an employee, independent contractor, and employer (owner of a small service) give me diverse skills and allow me to do the job to the mutual satisfaction. Eager to talk to you to discuss your business needs in greater detail. Sincerely, Slađana
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Md uzzol B.

Md uzzol B.

N/A
Bangladesh
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Full-Time Online Freelancer, I have gained 5+ years of Experience as a Digital Marketer & SEO Specialist. So For this job, I am a Higher Skill Freelancer. Digital Marketing & SEO are all the services that I provide to my clients Social Media Marketing, b2b lead generation, Email Marketing, Content Marketing, Project Management, E-Commerce Marketing, Content Marketing, article writing, Off-page SEO, On-page SEO, website Audit, Domain Research, Local SEO, Technical SEO, Keyword Research, WordPress Design. Order Naw! I Provide all-time support to my clients. Thanks for Visiting my Profile.
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Brian joe A.

Brian joe A.

N/A
Philippines
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I'm offering you more than 3 years of productive knowledge in WordPress Development ( Elementor Pro , Astra Pro ) , Project Management, Data Entry, Website Design.  I've worked in the outsourcing industry for 3 years as a website administrator for various companies like  Amazon and Ebay. Also Experienced  in Technical support in BPO companies. In addition, I have been a Freelance VA since January 2017, serving US,UK, Asia website creations.  Tasks include building WordPress sites, creating Landing pages, ecommerce website. These experiences improved my traits as a team player, and critical thinking while resolving issues under pressure. Now on my 3rd year as a Freelance VA, I've worked with different companies and private individuals providing support and research for their websites and social media accounts and worked my way up from doing data entry to creating company website, procedures and policies, troubleshooting  website errors, quality assurance and meeting the deadlines.  
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Bilal A.

Bilal A.

N/A
Pakistan
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WordPress using Elementor Front end development Theme Customization E-Commerce using Woo-Commerce HTML basic Mobile Responsive Social Media Integration Add Google Analytics Design new features for existing websites. Provide technical support to clients. Manage a user guide to help clients understand site features and management Update plugins and other features Backup of website Data Entry of Products in E-Commerce Quick Books Online & Accounts Handling Add New Company Add New Heads / Companies / Vendors / Suppliers in Charts of Accounts. Connect Bank & Credit Card Accounts Manage Accounts Payable & Receivable Reconcile Income & Expense with bank accounts. Generate Invoices Manage Inventory (Products & Services) Manage Employees data and their salaries Microsoft Power Bi Data Visualization / Analyst Converting business and client reporting requirements into user friendly, storytelling reports & dashboards. Connecting to desktop API, SharePoint and other data sources. focus on providing cost effective technical resource to projects and business development activities and to meeting targeted levels of utilization and productivity. Using Power BI desktop & cloud platform, gateways, DAX, data modelling and basic M (Power Query Editor). Efficiently handle large sets of data and be able to confidently process them into required formats. Quality Check Data Migration routines, reviewing outputs against quality standards and continually looking for process improvement
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Harshika G.

Harshika G.

N/A
India
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I have 5+ years of experience in international customer service (BPO), HR recruitment, admin, and sales domain. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelment with the clients in order to provide these clients best manpower services. Job profile SSS Industrial Services, Pune,India-03 september,2018 to 21 March,2020 Operation Executive(HR) • Handled End to End Recruitment Process • Creation and maintenance of Job openings at various Job postings. • Scheduling the shortlisted profiles for interview and ensuring following up. • Sourcing talent through job portals (Naukri, Linkedin), internal database, employee referral etc. • Screening and short listing candidate’s profiles as per the requirements of clients. • Directly handling the clients and interacting with on them a daily basis. • Interaction with the clients for feedbacks and new requirements. • Maintaining daily/weekly/monthly reports such as Contact details of the Candidates, Interview tracker, Interview status reports, Closure reports & Feedback reports • Did recruitment empanelment with the clients providing creative support to the client Organizations in the areas of Manpower services i.e. providing Skilled, unskilled labors, and other manpower as per the requirement. Teleperformance,Gurgaon,India -18.08.2016-11.08.2018-CLIENT ADOBE Senior Technical Support Associate • Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. • Handled different queues –Retention, billing, technical and customer service. Took inbound calls and chats to collect / resolve customer queries related to Adobe products • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). • Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Convergys India Services , Gurgaon,India 04.05.2015 TO 04.11.2015 Technical Support Associate for MICROSOFT CLIENT • Taking inbound calls of US customers solving queries relating to Downloading, installing and activating of windows 98, windows 7, windows 10 and office 2007, office 2010, office 2013. • Troubleshoot computer problems of US customers by taking remote access of their computer and resolving certain problems related to any windows version activation or any office version activation and installation of any windows or any office version by using Microsoft Software • Delivering service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Following up and make scheduled call backs to customers where necessary • Staying current with system information, changes and updates IBM DAKSH, Gurgaon,India, 04.01.2012-17.01.2013 Customer Care Executive (Virgin media) • Attending inbound calls of the UK customers and providing them the quick resolution of their Virgin Media services. • Handling queries of UK people related to Television set up box of Virgin Media Company. • Answered nearly 150 calls daily from customers inquiring about product usage, billing issues, or general company information. • Received recognition on four different occasions for mediating conflict and keeping the business throughout the process. • Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.
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Hend A.

Hend A.

N/A
Egypt
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I am a database administrator and application support with 5+ years of experience in installing, supporting, implementing, backing up and tuning different databases ex(Oracle, MS SQL, DB2, MySql) on different operating systems ex (Windows, Linux, AIX). My expertise also includes supporting and implementing various applications ex (IBM Websphere Application Server, Crystal Reports, BI reports). I can provide complete services for your existing DB as well as install and configure your future applications. Also, I build solutions to suit your business needs. Furthermore, I am a professional article and blog writer. I write in many various technical fields. Also, I can help you writing full documentation as well as writing user tutorials and how things can be done in clear and easy steps. I am always interested in challenging projects whereby my extensive experience in the field of Information Technology and skills can be further developed and applied.
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Rubicom S.

Rubicom S.

N/A
Bulgaria
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We are a company for creating custom business software and solutions. We at Rubicom will develop for you stable, secure, and promising software, with all the functionalities you need, working in the way you expect. The products we create are designed with the idea of perspective and upgrade, and their interface is designed to provide user convenience. When your standard or available software does not meet your expectations and needs, we will help with a reliable and working solution, designed entirely according to your requirements and needs. We cover the full cycle of software development. Additionally, we also offer a vast number of various services. We can develop any system your business needs. Most IT companies only offer a limited number of services and solutions, however, we offer much more than that. Our list of services includes software development. web development, mobile development, CRM development, BI development, BPM development, ERP development, Blockchain, Design SEO, marketing, SMM, and Technical Support. We develop with frameworks - LARAVEL, SYMFONY, YII, and others. Programming languages PHP, JAVA, C #, Python. We also use CMS WordPress, Joomla, DLE, Drupal, Open Cart, Prestashop, and others. For more information visit our web page www.rubicom.site or email address: office@rubicom.site, Mobile: +15188939995
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