I work as a full-time VA working with different CEOs, COOs, and other Executives (also with middle and lower management) from different parts of the world like the US, UK, London, France, Canada, Singapore, etc. helping them out with any administrative and personal tasks. I have experience with any team management platform such as Airtable, Asana, ClickUp, etc., and utilize Google Office and Suites such as Google Drive.
I have extensive experience as an eCommerce (operations, VA, customer service, social media, etc) and/or Dropshipping Assistant with Shopify, Etsy experience that has a DSers (formerly Oberlo), Spocket, and CJDropshipping as vendors. Please Google: Consumers Distributing (Canada), Vintgear, RyanNRiley, ThriveBlue, and The Smart Bike Lights as examples. Aside from the product upload from AliExpress using Oberlo and/or CJDropshipping to/from their Shopify store, I also handled their Facebook Pages messages and comments, and emails for me to answer any questions, inquiries, post-sales, etc.
I am your Customer Support Specialist, Technical and Chat Support, Cold Caller/Appointment Setter, via phone, auto-dialer, email, CRM, social media, etc. to perform the duties and responsibilities you mentioned and know of the platforms, software, programs, and apps that we can use. Helping customers and making them loyal to us is my priority.
Outside freelancing, I am a computer technician that troubleshoots and fix broken computer and laptops (also remotely via TeamViewer) and also (physically) format and installs operating systems for Windows, Android, and iOS not to mention the programs you will need to install on each device such as anti-virus and Microsoft Office as the basic essential programs.
Outside freelancing, I am a computer technician that troubleshoots and fix broken computer and laptops (also remotely via TeamViewer) and also (physically) format and installs operating systems.