I have 5+ years of experience in international customer service (BPO), HR recruitment, admin, and sales domain. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelment with the clients in order to provide these clients best manpower services. SSS Industrial Services, Pune,India-03 september,2018 to 21 March,2020 Operation Executive(HR) • Handled End to End Recruitment Process • Creation and maintenance of Job openings at various Job postings. • Scheduling the shortlisted profiles for interview and ensuring following up. • Sourcing talent through job portals (Naukri, Linkedin), internal database, employee referral etc. • Screening and short listing candidate’s profiles as per the requirements of clients. • Directly handling the clients and interacting with on them a daily basis. • Interaction with the clients for feedbacks and new requirements. • Maintaining daily/weekly/monthly reports such as Contact details of the Candidates, Interview tracker, Interview status reports, Closure reports & Feedback reports • Did recruitment empanelment with the clients providing creative support to the client Organizations in the areas of Manpower services i.e. providing Skilled, unskilled labors, and other manpower as per the requirement. Teleperformance,Gurgaon,India -18.08.2016-11.08.2018-CLIENT ADOBE Senior Technical Support Associate • Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. • Handled different queues –Retention, billing, technical and customer service. Took inbound calls and chats to collect / resolve customer queries related to Adobe products • Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume). • Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. • Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Convergys India Services , Gurgaon,India 04.05.2015 TO 04.11.2015 Technical Support Associate for MICROSOFT CLIENT • Taking inbound calls of US customers solving queries relating to Downloading, installing and activating of windows 98, windows 7, windows 10 and office 2007, office 2010, office 2013. • Troubleshoot computer problems of US customers by taking remote access of their computer and resolving certain problems related to any windows version activation or any office version activation and installation of any windows or any office version by using Microsoft Software • Delivering service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Following up and make scheduled call backs to customers where necessary • Staying current with system information, changes and updates IBM DAKSH, Gurgaon,India, 04.01.2012-17.01.2013 Customer Care Executive (Virgin media) • Attending inbound calls of the UK customers and providing them the quick resolution of their Virgin Media services. • Handling queries of UK people related to Television set up box of Virgin Media Company. • Answered nearly 150 calls daily from customers inquiring about product usage, billing issues, or general company information. • Received recognition on four different occasions for mediating conflict and keeping the business throughout the process. • Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.
Thank you for considering my application. I have assisted many clients as Virtual Assistance to complete their task Such as, Email Management & Customer Service, Word Press Blog Updates, Email marketing and Client Portfolio Management etc. I feel my skills and capabilities are a good fit for this job of Virtual Administrative Assistant. I'm detail oriented, obsessive about following up and completing all tasks assigned, and a creative thinker who can help brainstorm ideas to accomplish goals. Following are my expertise as a freelancer. 1. Marketing and Internet Research 2. Email Marketing and campaigns experience on Infusionsoft, Get Response Zoho, Aweber, and Mailchimp. 3. Social Media page management, tweets and post creation (Facebook, Twitter, Google+ and Linkedin) 4.Content Development for Website and Blog and other white paper I am interested to be part of your team and get your tasks done on time for a low cost. I am ready to work for more than 40 hrs per week. Ramzan
Sai Pratyush K.India
I hold 6+ years of diversified experience in retail & consumer banking and utility energy domains with profound knowledge in Operations. I'm also a Blue Prism certified, Robotic Process Automation (RPA) developer. I'm strong in both Customer Service operations and automation. I'm looking for remote work to balance my work and personal life efficiently.
Banking & E-Commerce
I'm having a passion to solve real-world business problems using cutting-edge technologies. - Expertise in custom web application development. - Having experience in software product development using agile methodology. - Having experience in end-to-end software application development. - Having experience in Real-time & Single-page application development. - Having experience in both relational and non-relational databases. - Having experience in both Front-end and Back-end application development. - Having experience in Business Intelligence & Data Analytics tools like Microsoft Power BI and Tableau. - Having experience in Process Automation using Artificial Intelligence and Machine Learning. - Having experience in developing Chatbots to improve customer service. - Having knowledge in development and implementing Blockchain solutions. - Having experience in designing tools like Adobe Photoshop and Illustrator. - Having experience in cloud computing services like Amazon Web Services (AWS), Microsoft Azure and Google Cloud.
Hey! This is Amir, I am working with Digital Marketing Platform for a couple of years. I worked as an account manager at a Digital Marketing Agency, overseeing all digital marketing activities, including Google Ads, Bing Ads, PPC, SEM, SMM, SEO, paid social and account strategy. My strengths and skills: ✅ Creating campaigns based on business goals that lead to your success ✅ Optimizing campaigns to increase conversions and decrease cost-per-conversion ✅ Creating Google Ad Grant campaigns and increasing performance ✅ Auditing campaigns that give you a clear strategy for improvement ✅ Ongoing weekly/monthly campaign maintenance to create ever-increasing ROI Digital Marketing professional skills in developing SEO strategies, PPC, Google Analytics, Keyword Research, Technical Website Auditing, On-page SEO, Link Building, Paid Social Media Optimization, Conversion Tracking, and Web Analytics. With my creative approach and thorough research and analysis, I have an interest in growing the business by improving their customer acquisition and talent to improve the performance of organic SEO rankings and PPC promotion. After working for some of the top international and US and UK based brands and now I am looking to establish my own clients in a freelance role. I am open to all offers and I will happily discuss client's requirements and make recommendations before starting a job to ensure the most transparency. Social Media Advertising: ✅ Facebook Advertising ✅ Instagram Ads ✅ Pinterest Ads ✅ Snapchat Ads ✅ Quora Ads ✅ Reddit Ads ✅ Twitter Ads ✅ Linkedin Business Ads Search Engine Advertising: ✅ Google Ads ✅ Bing Ads or Microsoft Advertising ✅ Yahoo Gemini ✅ Yandex Ads Here is what I will do for your new Google/Bing/Microsoft Ads Campaigns ✅ Keywords Research, Analysis, and Optimization ✅ Campaign & Ad Groups Setup ✅ Re-marketing ✅ Conversion Tracking ✅ Calls Tracking ✅ Google Analytics Integration ✅ Ongoing Refinement, optimization, and improvement ✅ Extensive use of Extensions & Negative Keywords ✅ High-Quality Score so we have the best possible CPC ✅ Search Term Analysis & optimization ✅ And much more. PPC - Adwords & Bing/Microsoft ✅ Adwords/Bing Campaign Creation ✅ Advanced SKAG (Single Keyword Per Ad group) Campaigns ✅ Campaign Optimisation ✅ Keyword Research ✅ Landing Page Creation & Optimisation ✅ Remarketing ✅ ROI Optimisation ✅ Utilizing RLSA strategies (Remarketing Lists for Search Ads) I am also Specialize in: ✅ Pixel Setup & Management ✅ Analytics & Tracking ✅ Cloaking ( LeadCloak, NoIPFraud, Traffic Armor, JCI, etc) ✅ Conversion Pixel ✅ PostBack URL ✅ Voluum, ClickMagic, Binom, RedTrack, Thrive, etc. ✅ A/B Testing ✅ Spy Tools ( Adbeat, Adplexity, PowerAdSpy, MagicAdz, Adspy, etc) Analytics & Tracking: ✅ Google Analytics ✅ Adobe Analytics (Omniture) ✅ Google Tag Manager ✅ ClickMagic ✅ Cloaking ✅ Attribution modelling ✅ Incrementality testing Experience with the following platforms: ✅ Clickbank Affiliate ✅ Wordpress ✅ CPA Marketing ✅ Shopify ✅ Clickfunnels First, I will stop the expensive and non-profitable keywords. Once you stop losing money, we can start to rebuild. Second, I will work hard to implement the best bidding strategies, custom-made for your business. Now, once you’ve stopped losing money and are beginning to profit, I will work on expanding and increasing your reach, while maintaining your edge over the competition. I strive to provide 100% satisfactory customer service & support. Looking forward to working with you! Regards Amir
Over the last 3+ years of working, I have developed several skills as I was involved with Leads Generation, Email Researcher, Sales Marketing, eCommerce Projects, Customer Service and quality driven jobs. You will find me to be well spoken, energetic, confident and personable. I am self-driven, results-oriented with a positive outlook in life with a clear focus on high quality and business profit. I am adept with the following software, websites and tools: 1. LinkedIn for finding executives of company 2. Rapportive/ Email hunter/ Mail Tester/ Skrap/ Snovio/ LeadLeaper/ Nymeria/ EmailExtractor/ Adapt Prospector etc for email searching. 3. Shopify/ Aliexpress/ Email Support/ Dropified/ Oberlo for eCommerce projects. 4. MailChimp/ GetResponse/ ConvertKit/ Zendesk/ Constant Contact for email marketing. 5. Excel, Google Sheet and many other tools for data entry. 6. Perfectlance/ Skype/ Slack for communication with clients.
Web Researching/ Web Scraping
Social Media Expert
I’m a diligent customer service provider with over seven years of experience in the medical, banking, and customer care sector. I'm also a seasoned writer in health, science, fitness, personality development, and the law of attraction niches since 2009.
Are you looking for a Rockstar VA? Perhaps, you need a Social Media Marketing Ninja? Maybe, you are searching for a Digital Marketing Guru? Or, you just basically want a Jack-of-All-Trades? Well, forget about those titles and look no further! You just found the right guy to help you achieve your business' goals! I am a certified Social Media, Digital and Viral Marketer. Featured on Matt Chiera's Book "Digital Marketers Sound Off from 101 Digital Marketing Specialists". 28,000+ Upwork hours, with over 250 successful contracts and was awarded as one of Upwork's TOP RATED and Top 5% Best Contractor. A highly and multi-skilled, experienced and a professional freelancer especially in the field of Administrative Support and Virtual Assistance Tasks. To work with enthusiasm and to be a competent contractor that will serve, help and contribute to the success of the company or clients that I will work with. I want to utilize my skills and always serve the best for my employers and to give them 100% satisfaction. I am responsible, hardworking, reliable, trustworthy, has an eye for detail, can follow instructions well, focused, can work with a team, and a fast and accurate worker. I am a born leader and an excellent follower. I value trust and that is why I am honest with my work. I educate myself with the new trends about the Virtual Assistant business and is very open to testing new software or new services that will produce quality work and client satisfaction. I have a fast, stable and reliable internet connection. I also have excellent English communication skills both written and oral, an above-average computer skill and a typing skill of 80WPM with 100% accuracy. I am a fast learner, passionate worker, master multitasker, perfectionist with an inquisitive mind, and a believer in providing nothing but quality work. My clients will attest to the fact that I care about the company I work for and strive to deliver results. I have an insatiable hunger for exciting projects, especially those that allow me to grow and make full use of my skills. I believe that if I excel, my client excels. Everybody's happy. Win-Win! I am a graduate of Computer Software and Hardware Servicing with a National Certificate II. I also attended training for a 100-hour Finishing Course for Call Center Agents and graduated with honors. I also had an experience in managing a bakeshop, wherein I gained knowledge in handling my staff members, product inventory, bookkeeping, data entry and file management. In my six years working as an online freelance virtual assistant, I was able to help many clients from around the world with different kinds of businesses. My strengths are in these areas: 1. SOCIAL MEDIA MANAGEMENT AND INTERNET MARKETING - implement social media strategy - manages social media sites (Facebook, Instagram, Twitter, Pinterest, YouTube, Tumblr, LinkedIn, Google Plus) - engages in dialogues and encourages adoption of social media tools - searching for new articles to post and curate content - implement and manages social media campaigns - use social media analysis tools and monitor progress report - SEO and PPC marketing - Facebooks Ads - Facebook Pixel - Social Media Ads - Reporting using Analytics and Insights - Creating photo graphics and videos to go along with the posts - implementing social media strategies - Hootsuite, AgoraPulse, Buffer, PostPlanner, PromoRepublic, AirTable 2. VIRTUAL ASSISTANT TASKS - data entry, typing, transcription - internet research - WordPress management - Podcast management and shownotes writing - CRM management - email marketing and management (GoDaddy, OutLook, GMail, YahooMail, etc.) - proficient in Microsoft Office Applications (Word, Excel, Powerpoint, Outlook) - HTML coding using Kompozer, Microsoft FrontPage - manage calendar and appointment setting - customer service - project management - Google Drive - LinkedIn Research - article writing - content writing - blogging - note takings, SOP creation - Merch by Amazon - MailChimp, Klaviyo - Dropshipping and e-commerce management - Product Sourcing for e-commerce sites I AM PROFICIENT IN USING THESE SOFTWARE AND TOOLS - Slack, Skype, Microsoft Groups, Stitch - Asana, SmartSheet, Basecamp, Zoho, Teamwork, Mailchimp - Adobe Photoshop, Canva, PicMonkey - Dropbox, Google Docs, Google Drive, weTransfer - Email Hunter - Hootsuite, Onlypult, Instapult, Facebook Insight - Close.io, dev.flurry.com, App Annie - ecomhunt - Oberlo, Dropified - Filmora, Create (Video Editor) I am available in the following time zones: Atlantic Standard Time (AST), Eastern Standard Time (EST), Central Standard Time (CST), Mountain Standard Time (MST), Pacific Standard Time (PST), Alaskan Standard Time (AKST) and Hawaii-Aleutian Standard Time (HST). I am also available for various International Time Zone projects. COPYRIGHT: No part of my profile shall be subject to plagiarism, copying, printing or distribution without any close contact with the author.
Social media management
Freelance Consultant having expert level knowledge in Customer Service (Email, Voice and Chat Support), Research work, data analysis, data mining, data management. Have excellent proficiency in Microsoft products specially MS Word and Excel.
Project Management Professional
Customer Service - Voice, Email and Chat
Hi everyone! I'm Mark and I've helped several ecommerce brands grow by doing customer service, data entry, order fulfillment and occasional odd tasks. I've been responsible to the massive growth of 2 ecommerce brands due to their ability to scale by focusing on what actually matters. If you own an ecommerce business and would like to have your tasks delegated so that you can free up your time, look no further! ==== Skills I am proficient in === - CUSTOMER SUPPORT (email mainly, order tracking, refunds, cancellations. - DATA ENTRY (tired of typing and crunching numbers on those spreadsheets? Save that mental energy for something better. Stop tiring your brain with these tedious tasks and delegate to someone who can allow you to focus on what really matters!) - COPYWRITING (decent copywriter as I come from a marketing background - let's look over your copy and see what we can improve!) - WordPress (WooCommerce, blogs, plugins, have experience with all) I am a fluent English speaker with vast experience in eCommerce. I understand Shopify inside out. Order fulfillment, email marketing and other advanced Shopify features, I can implement and work with all of them. I am also very comfortable with WordPress. I'm a quick learner who can pick up and learn what needs to be done, fast. If I sound like a good fit for your company, let's get in touch and get things going!
Light Project Management