How can we help?

Each freelancer can only have one account on perfectlancer.com. Having more than one account violates the Terms and Conditions and results in the suspension of both accounts.
Log in to your account and click on your profile picture at the top right corner of the website to enter your profile page. There, click on the edit profile and add or modify the incomplete fields.
                    
                        The more complete your profile is, the higher your chances are at finding jobs.
                
When you are bidding for a job, you can add milestones depending on the job you are bidding for.
                        Once you are accepted to work as a freelancer in a project, you can request to edit milestones as well.
                        
                        Escrow is an arrangement where you use a “third party” (somebody who is neither the buyer or seller) to hold something of value. That third party helps to make the transaction safer by ensuring that both the buyer and the seller meet their obligations.
                        
                        On the project page, first read the details and descriptions of the project thoroughly. If you find yourself suitable for the job, then place a bid by clicking on the button in the project’s card. Then a page will pop up where you can enter the amount you want to bid on the project, enter the duration of the project (which should be as long as you can deliver the project), a description of your proposal and a list of milestones along with each of the milestones durations and amounts.
                        In order to be able to bid on a project, you need to have at least one of its required skills in your profile, and for that, it’s advised that you complete your profile before starting bidding.
                        
                        Bidding is free for freelancers. However, there are a limited number of bids (20 bids in the first edition of the site) available for each user per month. 
                        
                        Yes. Freelancers can edit bids that they have placed on the projects before their project is accepted. However, after the project is accepted, too, either party (both the freelancer and the employer) can edit the bid (the milestones) with the permission of the other party.
                        
                        To withdraw money that you earned from the site, follow these steps:
                         1. Log in to your Perfectlancer.com.
                         2. Click on your account photo on top right of the website, and select Settings.
                         3.In the Settings, choose your preferred withdrawal method (some are not available in some countries).
                         4.Fill out the details of the withdrawal which will be specific to the chosen method.
                         5.Click Withdraw Funds.
                            
                        You will receive an email notification for your submitted withdrawal request.
                        
                        Note: The minimum withdrawal amount is $30 USD and all first withdrawal requests are delayed for 15 days for security reasons.
                        
                        Withdrawals are processed twice a week, as long as the requests are lodged before:
                         - 9pm on Sunday, UTC time - This will be processed on Monday, UTC time.
                         - 9pm on Wednesday, UTC time - This will be processed on Thursday, UTC time.

                        If you miss either cut-off time, your withdrawal will be processed at the next available opportunity.
                        When you lodge a withdrawal request, its status is Pending. When it gets withdrawn, the status changes to Verified and if there is an issue and there is a delay, the status changes to Delayed.
                        
                        Log in to your account. Click on your profile picture on top right corner of the website and go to your profile. In your profile, go into the second tab which is work sample and add New Sample. There you can enter the title and the description of the sample work and upload an image file to create the sample.
                        
                        After posting a project, you should wait for freelancers to bid on your project. Depending on the rate of bidding on your project, it might take a few hours to a few days after you have posted the project for the bidding to slow down and you have plenty of freelancers from whom you can choose.
Simply check out their profile, their previous work samples, their reviews and ratings and their bidding fee on your project and based on that, narrow down the list to a few freelancers. Then you can start a conversation with that few number and after interviewing with them, pick the one you find most suitable for the job.
                        
                        Posting jobs in Perfectlancer is free. Also there’s no charges for the transaction fee on Perfectlancer either.
You only pay the fee of the freelancer for performing the job.
                        
                        The commission fee structure in Perfectlancer is like this: freelancers pay 14% commission fee for every project they complete.
                        
                        We do not allow projects with content that may harm the business operation or reputation of Perfectlancer.com or cause a possible loss of the services of its suppliers. The fees incurred from these projects are non-refundable. 
                        
                        Below is a list of some of the content that are not allowed:
                         1.Post content in irrelevant areas on our Websites and services
                         2.Violate any laws, third party rights or our policies
                         3.Fail to pay the freelancer whom work you have received and are using
                         4.Fail to deliver the project you are hired to do
                         5.Manipulate the billing process, or fees owed to Perfectlancer
                         6.Collect information about Users, including email addresses, without their consent
                         7.Post incorrect, inaccurate, deceptive or offensive content (including personal information)
                         8.Take any action that may subvert the feedback systems (such as displaying, importing or exporting feedback information or using it for purposes unrelated to the Website)
                         9.Handover your Perfectlancer account (including feedback) and Username to another party
                         10.Distribute or post spam, unsolicited, or bulk messages, or pyramid schemes
                         11.Publish viruses or any other harmful data that may damage Perfectlancer or the interests or property of its users (including their Intellectual Property Rights, privacy and publicity rights) or is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person
                         12.Use listings from our website with listings from other websites without our express written permission.
                        
                        After the project you have assigned to the freelancer is completed, and you have finalized the payment, the feedback system for the project becomes available for you and you will be redirected to the feedback form once you mark the project as finished.
                        
                        Employers can:
                             -Repost the project
                             -Cancel the project
                             -Mark the project as incomplete
                        This incomplete report will be seen in the feedback section of the freelancer’s profile as a review.
                        
                        All the details can be modified after the bidding has started.
                        You may put additional information, skills, and upgrades on your description to help freelancers better understand the project. You may want to consider this if you've forgotten to include some details of the work required or you want to change the instructions on your description. But the title of the project and its budget must remain the same.
                        
                        Since Perfectlancer is a US company, we must comply with US export control regulations. In an effort to comply with these, we now block all IP addresses that are located in Cuba, Iran, North Korea, Republic of Crimea, Sudan, and Syria.
                        
                        There might be one of these possible reasons for suspension of your account:
                             -You have posted your contact information in a direct or an indirect way.
                             -You have posted inappropriate content such as advertisements or illegal information.
                             -You have violated Perfectlancer Terms and conditions.
                        
                        Any job that could be done remotely could be performed on Perfectlancer. Using your computer, the Internet and some useful softwares that you are proficient in, you can start getting jobs on Perfectlancer and deliver the results through the platform to the clients.
                        
                        In the first page, search for projects in the field of your interest and you will see the projects posted on Perfectlancer. Start bidding on the projects and you will get hired and find the jobs that you are looking for.
                        
                        Perfectlancer charges contractors 14% commission fee and it gets less as a project continue between two parties for a while. There is no transaction fee or any extra hidden fees for neither freelancers nor clients on Perfectlancer and it only works with marginal profit to keep customers content.
                        
                        Online clients could be from around the world, from a remote place that you don’t/can’t go to, but the job is appealing to you and you want to do it. Besides, you can find multiple projects and work with different clients simultaneously, but when you work in the location of a business, you normally do their job and cannot work with others.
                        
                        You can Post a Project, input its details and, descriptions, skills required and then specify what type of job you are hiring for. 
After your project is published, you will wait for a while until enough people bid on the project and after that you will hire one or more of them based on what you need.
                        
                        The majority of projects on Perfectlancer are done on time and successfully. But from time to time, there is a case where the freelancer do not deliver the desired results on time or the results are not what the client were looking for. 
                        In such a case, there is a dispute assistant system that helps the parties solve the issue.
                        
                        Once the freelancer receives the payment for a completed project, the ownership of the work or product is transferred from the freelancer to the client.
                        
                        There is a fixed-priced method that Perfectlancer works with. Once you post a project, you are prompted to enter your payment method, but it will be required to enter these details only before you want to hire a freelancer. Before hiring freelancers the payment verification is optional and right at the time of hiring you need to verify these details and once you start the process of hiring, the money you have set out for the project will be deducted from your card and entered into your account on Perfectlancer. But the freelancer will get paid only after you receive the final result of the project and are satisfied with it.
                        
                        Yes, all payments can have invoices that can be downloaded and printed.
                        
                        No, Perfectlancer does all the tax work of the freelancers for the clients. One of the benefits of paying through Perfectlancer is that your freelancer is classified as an independent contractor and you should not be responsible for reporting payments on Form 1099-MISC or any other tax forms for them.
                        
                        You can evaluate the profile of the freelancers by reading their reviews and see their ratings, view their previous work samples and check out their work experience, and based on all that, either choose to work with them or not.
After they have bid on your project, you get to choose one of the freelancers and start an interview with them to see if they are qualified for performing the project.